1. Scope
This policy applies to the SawariyaChat website, accounts, dashboards, customer-support interactions and features made available through the platform. Customer businesses may also process their own end-customer data through SawariyaChat; in that case, the customer business remains responsible for its notices, permissions and lawful use of that data.
2. Information we may process
- Account and profile details such as name, email address, phone number and business information.
- Authentication, security and technical information such as login events, IP/device information and session data.
- Subscription, invoice and transaction references. Payment-card or banking details may be processed directly by the configured payment provider rather than stored by SawariyaChat.
- WhatsApp Business Platform configuration and message-related data necessary to provide connected features, subject to customer settings and applicable platform rules.
- Support requests, contact-form messages and communications with our team.
- Usage, diagnostics and performance information used to secure and improve the service.
3. How information is used
We use information to create and manage accounts, provide requested features, authenticate users, operate integrations, deliver support, process subscriptions, prevent fraud or abuse, maintain security, comply with law, and improve reliability and product experience.
4. Sharing and service providers
Information may be shared with infrastructure, messaging, payment, email, analytics, authentication or AI service providers only as needed for enabled features. Information may also be disclosed where required by law, to protect users or the service, or in connection with a legitimate business transfer subject to appropriate safeguards.
5. WhatsApp and Meta services
When a customer connects WhatsApp or another Meta service, relevant data may also be processed by Meta under its own terms and policies. Customers must use valid permissions, approved messaging practices and lawful recipient consent.
6. Retention and deletion
Data is kept only for as long as reasonably necessary for service delivery, security, billing, legal obligations and dispute handling. You may request deletion using our Data Deletion Instructions. Some records may be retained where required by law or necessary to protect legal rights.
7. Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability or withdrawal of consent. We may verify identity before acting on a request.
8. Security
We use reasonable administrative and technical safeguards designed to protect information. No internet or software system can guarantee absolute security. Security concerns can be reported through our Security page.
9. Children
SawariyaChat is a business service and is not intended for children who are not legally able to enter a binding business-service agreement.